How a suspension shop gets its clients' runs

1. The rider records with Telemetry V3 or Telemetry V3 Pro and downloads the run in the BYB Telemetry app
2. The run files itself under the setup in place when it started
3. The app shares that run, or sends every new run automatically, to the shop
4. The shop receives the run with the rider's bike and setup attached
5. The tuner compares it with earlier runs and decides the next change

Runs are shared from the app on iOS and Android. The desktop software runs on macOS and Windows, and both are free, with no licence or subscription.

• Fork and shock position, recorded at 500 Hz on Telemetry V3 or 1000 Hz on Telemetry V3 Pro
• The setup the run was ridden on, from the rider's setup sheet
• The bike it was ridden on

Receiving runs needs a plan that includes it on the shop's side. How the rider's side of the log is kept is covered in how to keep a suspension setup log.

In the Garage, a workshop keeps one profile per client, each with its bikes and their setup sheets. A client's history stays in one place across services and seasons, instead of in a mechanic's notebook.

A session at the shop shows a few runs on one day. Runs sent automatically show the setup across the rider's own trails and conditions, between visits, so the next change is based on more than one morning.

With the runs in, the tuner works in the same software the rider uses: compare runs, position and velocity distributions, and auto tuning, which proposes a direction for each adjuster. What those views show is covered in compression and rebound at high and low speed.

A BYB Point works the other way round: the workshop owns the hardware, keeps the recording, and the rider leaves with a saved baseline, as suspension tuning with data explains.